Bad customer service.
The place was cosy, but the owner is a very rude lady. My husband asked for a regular benedict and the waitress asked if I wanted a benedict, but she never asked what kind of benedict I wanted. I was drinking my juice, so I pointed with my finger to the veggie one and showed it to the waitress because I am a vegetarian. The waitress brought two benedicts with ham and my husband asked her if she could change it for a vegetarian one. Minutes later,the owner came out from the kitchen to our table, insulted me, screamed at me and made me feel miserable. I apologized several times and she continued screaming at me.
My husband and my daughter felt horrible with the situation. My husband got mad. Then the waitress came back with the same plate with a slice of ham and a small slice of avocado. It was a "take it, or leave it" message. I showed the waitress the slice of ham and she did not care about it. I just removed the ham from the plate.
My daughter's hamburger was burned outside and uncooked inside and we decided not to complain because of the uncomfortable situation we had have minutes before.
We ate and paid, but I will never recommend this place to anybody.
We are educated persons, my husband is a college professor and I am a school teacher and we are not used to this kind of treatment. We had never had this experience before!
Great Date Place or Girls Night Out. I love Dale Street Cafe because it is unlike anything else. The old building is historic and classic. I enjoy the fireplaces, small tables, and quaint atmosphere. I've been here with old girlfriends and enjoyed tea with them and also dined here with my husband when we wanted a romantic night out. Their pizza is excellent and I love pine nuts, so anything with pine nuts suits me. The last time we went there, the service was extremely slow. I think our server forgot we were even in there. However, they had a live piano player who was very good and entertained is enough that we didn't get upset about the slow service. We did tip the piano player twice as much as the server though. However, overall I like the atmophere. It's very relaxed with an elegant touch, and I'll be back someday. Maybe they'll get the service figured out again.
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