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Charge for door dings..
I rented a car from Enterprise and got a tiny door ding while parked in a parking lot.
This is normal wear and tear. By law, you are not responsible for normal wear and tear.
Enterprise billed me $150 to repair the door ding. The amount of the bill just shows it is normal wear and tear. They probably did not even actually repair it.
I refused to pay the bill, so they turned it over to a collection agency. Now I get harassing calls every other day from the collection agency.
I see other experiences posted on the Internet from other people. This is how you stop companies like Enterprise from ripping off the public. You post your story, and then you never use them again. You post your story so that others may learn to avoid companies like Enterprise.
Scamming the customer.
Like Jake above, they are trying to scam me for damage that was already there.
1. Talked me into a different car.
2. Asked about my comprehensive coverage at check out.
3. Car was parked between cars where door examination could not be very detailed.
4 Front and back bumpers already had paint damage as noted on rental form.
5. On return, rental agent claimed he could see "damage" but allowed that it was obviously not collision damage to the door and looked as if it was from the inside of the door outward. I didn't really even see anything. Agent said I would receive a call (I didn't) and that I would not have to cover the damage.
6. Several days letter I receive a threat letter from the damage recovery unit assessing me the damage (but not telling me how much the supposed damage amounted to either) and saying I should contact my insurance or credit card company.
I now feel I was "set up" by this company into accepting a damaged car. I have a witness to these events as well.
Editorial Review by Citysearch Editors. North America's largest rental car company boasts a fleet of more than 500,000 vehicles, including 120 different models. Long-term rentals are available.
Enterprise Car Rental.
For 10 years I have rented cars from Enterprise but I have witnessed a deterioration in service and cannot recommend Enterprise to anyone. Among the many problems:
* Shrugging off maintenance problems to the customer ("you can take the car to a tire service location for tire repairs") and not reimbursing for time lost during rental period.
* Providing a rental confirmation with a formal quotation and then changing the price on the final invoice. The manager claimed that the confirmation only assured the renter that a car would be available.
* In larger cities (San Antonio, Tucson) with more than one Enterprise location, I was told that the car could be picked up and returned to any location without any change of price ... "a seamless operation". In practice that was not true. A quote would only be honored by the specific location on the quote.
* When rental time was lost because I responded to a tire warning alarm, I was told that I should have ignored the warning alarm (the rental location was closed on the weekend so it was impossible to determine appropriate action). Enterprise did not provide any guidance about ignoring all warning alarms.
* Enterprise used high pressure sales techniques to try and persuade me to accept their collision insurance coverage. It is obvious that there is a high profit margin on such insurance.
* An answer to a formal letter to Enterprise documenting these complaints did not provide any assurance that these problems would not continue.
They will try to claim that you are responsible for previous damage!.
Beware of Enterprise in general, especially this location.
When performing the pre-rental car evaluation, they shrugged off previous door dings and scrapes to the fascia as "too minor to record on the damage sheet".
However, upon return, they insisted that I was responsible for the same damage! Even door dings, which are obviously normal wear and tear. I had only driven it to my house and back, so there was no possible way the dings occurred during my rental.
I almost had to go to court to fight the charges, but after two months and a hefty investigation, they finally agreed not to charge me. What a hassle!
The problem is with Enterprise's system in general. Each branch manager's compensation is dependent on how much cash they squeeze out of their customers, so you can imagine where the line of ethics might get crossed.
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