Citadel Nail

Doesn't Recommend

mamatiff

Joined 2 years ago

WORST NAIL SALON EVER!. I had my nails done here and the man was doing a horrible job. I kept trying to tell him and he kept brushing me off. I eventually had to stop him, and tell him to stop touching me, didn't want him doing my nails anymore. the owner lady, or whoever, says, "You pay today then you go take your n ails off and come back and I will fix for you for free." I said ok and left. Whatever. Well I went back today to tell the lady i would just rather my money back, because my friend had her nails done with me, and the next day 2 of them fell off. So I didn't really want anyone there to do my nails again. The lady was really rude, told me they don't refund money. So I told her I wanted to see the sign stating that. She said its policy....so again I ask where this policy is in black and white for me to read. She then decides its ok to ignore me and continue on with other customers. Tells me only the owners can refund. So I ask for them. How convienient, they are on a real long trip! Needless to say, this nail salon has THE WORST CUSTOMER SERVICE! My experience goes alot deeper than whats written here. Our conversation was about 15 min. I left and went to get mall security, and the mall management. I have put in a formal complaint to them, and will also be looking into other areas like the BBB, and some other places. I STRONGLY URGE YOU TO NEVER GO TO THIS SALON. THEY RIP YOU OFF, RUIN YOUR NAILS, THEN BLAME YOU FOR IT LATER!!!! WORST PLACE EVER!!!!!!

Recommends

lovelyn

Joined 3 years ago

My favorite place. I have been having my nails done here since the late '90s. Everytime I have to go elsewhere because I am out of town or cannot make it to the mall, I am completely dissatisfied. The quality of work is unmatched.

Doesn't Recommend

boomsyboom

Joined 6 years ago

Not a nice place. My wife and daughter both had their nails done there and the job was terrible. My wifes nails were un even and just plain wrong. My daughters nails had holes in them and were uneven also. When I took my daughter back the man at the counter would not give her her money back. He was rude and didn't care wether the customer was satisfied our not. My wife and daughter will not go back to this place if it is the last place left in town.