I read the reviews here and I wonder if
they shopped at the same place I did. I am a relatively new shooter and also female. The staff at Specialty, (especially Ray & Art) as well as the owner Jeff, have always gone out of their way to treat me as if I am the most important customer in the store. They have helped me with general questions as well as making sure I was correctly fitted for the gun I was purchasing. I have sent multiple friends there, and all have had the same experience.
Yes they may be a little bit more expensive on some items, but Specialty Sports is an independently owned small business. I would rather pay a couple of more dollars for personalized service and a great selection. I can't recommend the guys at Specialty high enough.
specialty sports & supplies. I have personally spent thousands of dollars in this store because of there selection of fire arms, even though there prices are higher than anywhere else. How ever When my wife and I went there last week 16 January 2012 my wife went ahead of me as I was talking to a friend out side. About 10 minutes later I entered the store I noticed my wife at the back counter talking to one of the customer service people and I could tell she was getting angry so I eased up close to her in the nearby aisle to over hear what was going on, apparently she was getting upset because this jack ass would not sell her the shot gun she had come in to purchase wich happened to be a 12 Ga. supernover. Instead he was trying to sell her a .410 stating she was to small in stature to "handle" the gun because of the recoil. My wife owns an extremely large collection of big bore, high powered rifle which include the Serbu .50 cal. bolta action rifle and a savage .338 lapua ........so i say this to the people at specialty sports.....pull your head out of your ass and come in to the 21st century. no body gives a damn about your sexist opinion.......who knows you might have even been able to learn something from my wife......women are not week and if that is your mind set then your a bunch of damn fools ...... I will never purchase any thing at your store again, I woukd rather special order from sportsmans warehouse and wait a week for my purchase to arrive. there prices are far cheaper anyway even with the transfer fees.
Not fond of females & children.
I have been here numerous times with my husband and children and get treated ok, but when it's just my kids and me, the service is poor. I stood at the counter wanting to see some hand grips and the guys behind the counter just stood there and didn't even come to offer assistance until I told them what I wanted to see.
Also, when looking at rifles for my children, the guys just wandered around ignoring me again until I told them what I wanted to see. I'm not in the store to sight see, I'm in the store to shop and spend money!
Just because a female and her children come in doesn't mean we just wandered in off the streets for the heck of it. More than half the time, I know what I want more than my husband does. Don't ignore customers just because they are females or have kids with them. We are interested in sporting goods too, not just the men!
It would be nice for once to go into this store and not be talked down to or ignored just because I'm female or have my children with me!
I now go to Big R where I have purchased rifles, shotguns, and ammo! The guys there are great and recognize me when I go in. PLUS they offer military discounts on Monday!
PROS: Great selection
CONS: Overpriced, poor customer service
Jeff Just Doesn't Get It - Clueless Customer Service. I've spent several thousands of $$s in this store and I'm still not recognized by Jeff or his staff - they really, simply do not care. This weekend's Ruger special was a complete joke as their best deal (1911s) ran out in the first 10 minutes after opening and I was in a good place in line before hand. They promised to get more later, but the customers were treated like cattle. I went in two days ahead of the sale to inspect the item and make a buy decision so I wouldn't waste time on Friday - nothing doing - they won't allow viewing of the products until the doors open blaming it on Ruger's rules. Total BS. They are slow and busy at the same time on even weekdays, off hours. Jeff acts like he cares, but it's phoney and his staff follows closely - with one exception - Kris. Kris does get it and has always been pleasant and helpful. When they were over in their other location, their prices were more reasonable. Now, they know they are leveraging their inventory with no one can match anywhere around here.
On May 25, 2011, I decided to take a trip down from Lake George, Co. to Specialty Sports on recommendation of a friend that they had quite a few AK-47's on hand. While looking at the different guns, A bearded man (who, when asked, said his name was Bud) asked me if he could help me find anything. I told Bud that he could, and told him that I was wanting to look at some AK-47's, and that I was trying to educate myself on them before I bought anything. Bud was more than happy to show me a few, and was very knowledgeable on the AK47.
Bud showed me one, and then showed me the Hungarian AMD 65, AK-47 variant. He said that it was an excellent rifle (Hungarian receiver, TGI build from Knox, Tenn, Tapco USA trigger, etc.). Well, I loved the rifle, and even though it was pricey ($799 + tax), I "bit the bullet", and bought it.
Now that it's been a few days since my "big purchase", I have researched much about these rifles, corresponded with a few owners of these exact rifles, and also looked it up on Wikipedia. Everything leads me to believe that I paid way too much for this rifle. Most people who have bought the AMD 65 paid between $450 - $600 for the same rifle, same receiver (FEG), same company (TGI - NOT a Century or other build), same trigger, etc.... Hey, it's a nice looking rifle, and I love it. Have yet to shoot it, but I love it. I just think I got taken for about $200 too much.
From now on, I will never buy another firearm without thoroughly educating myself on the MSRP. Other than that, Bud was a very helpful, polite, knowledgeable person. He even showed me a book with the AMD 65 in it. Great guy! I would also like to point out that - while waiting for the background check to clear, I saw some nice handguns, and was trying to take a picture of one with my cell phone. Some other guy asked me not to take pictures of the guns. I thought that to be a little weird.
The only reason they even got a one star rating was because of Customer Service rep, Bud. Had it been the other dude, I would've probably walked out of the place without buying anything.
So far, so OK. They need to improve customer service.. I have been in this store on several occasions and I have had a mixed bag of experiences. Each time I went there I was perusing the store of their massive inventory, big plus, however, there is a lack of consistent customer service. They have some staff that very helpful and then others that act like they could care less if you are there to buy. it would be nice to see them get a handle on training the staff to address the customer's needs in a predictable fashion. One positive experience I had was the time I brought my leather shoulder harness in to have the salesman go over the correct adjustments to make it fit properly. He was very helpful and I was happy to have the information I needed. I was directed to a website that makes holsters for women. I have since purchased a pistol from them and the transaction went smoothly. The next test for them is how they will handle the return/exchange of this pistol due to an unusual mark left on the casing by the firing pin. I will post the results at a later date.
I'll drive 1000 miles before dealing with.... with those 'tool's" again. Owner is a tool, he only hire's tool's and that equals the biggest collection of "tool's" in Colorado Springs. He should renam it F-Tard city. Drive to Denver, Dallas, or St. Louis and save yourself the time and Bullsh!t these tard will waste.
Specialty sports is hit or miss.
I have visited about 5 times, two good, three not so good.
Big issue" is price, or shall I say high prices. Looked at a Walther 9mm, about $180 more than Cabela's. (BTW Cabela's gun staff is awesome!!!)
Luckily, I needed to drive to Grand Junction on business so I saved a bundle on the Walther. Same story on a shotgun, SS is about 20% more than the regular prices at other shops.
As for the staff, one fellow in particular was very, very helpful with us. I brought in my wife to see a pistol and this gentlemen really made her feel good about the weapon. The rest of the staff seem to be very jaded with the public. I guess this is what happens when you show guns to hundreds of people each day...?
All in all, SS has a great selection, so so service, and relatively higher prices. I suppose "if" they had way better service, then the higher prices might actually be reasonable?!
As it is, not much value can be had at Specialty Sports and Supplies
Look around and learn. I've been in SS a few times and every time I was greeted by Sales Cerks that could care less if I was there. My money spends just as well as the next guy. Look around our Shooting community do you think your doing well? Did you learn anything from other gun shops that have gone away ie. The Shooting Den, They are no longer in business because of their general attitudes. I refuse to shop at a store that makes the customer feel stupid and unwanted. I STRONGLY sugest that if you want your business to grow, greet the customers with a genuine Smile and a genuine interest of that customers needs. Lose the attitudes gain the cutomers.
Great Selection and Service with a Smile!!. Everyone at work kept urging me to go with them during lunch time. I finally decided to go, with thoughts of being there for 15-30 mins. I was like a child in a "candy store" there were so many guns, I ended up being there for an hour and still didn't view even half the guns. The employees were enthusiastic to assist me and very knowledgeable. I've bought several things from them since my first visit, including hard to find ammo and things I've seen on the internet and called to find they had it in stock. Most times when I go during lunch time and after work, they aren't as busy. I was very impressed when I went on a crowded weekend, the employees still smiled with a hello to me, and several said they would assist me after they were done with their customer. A guy came over and started to assist me in looking at several guns, I later found out it may have been Jeff, the owner. I told him right from the start I was interested in checking them out, but I wasn't planning on buying one that day. It didn't seem to matter to him, he took the time to explain in great detail the pros and cons and what to look for. It then got really busy at the front counter, so he had to leave and assured me someone else would be there quickly to finish assisting me. Within a few minutes another employee came to assist me and was most helpful. By the time I left there, I was so tempted to buy a gun that day, okay, who am I kidding, I wanted to buy 3-4 guns. The service was great and every time I've been there, whether I bought anything or not, or even the smallest of things, they were all very nice and helpful. I'm sure when it gets crowded and frenzied, people may not get the individualized treatment they expect and demand, but I can see how dealing with people from all walks of life can start to "wear" on the employees. People need to remember, this isn't a store where you can just grab a gun and look at it. Employees have to assist you, and that takes time. The ratio of shoppers compared to the employees may get to be a bit much at time, so people need to understand this aspect while shopping.
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