No Help Poor Service. Poor poor service, told me what to buy, his favorite not what I asked for. Wait forever for service. I knew what I wanted,left bought elsewhere. A handful of visits I have had poor treatment. Will not go back
I agree: "these guys are jerks".
I was trying to pay for my small purchase item at the front counter. My friend was at the counter buying a gun and I was behind him. When the cashier was done with him, she walked away.
So I went to the 3 cash register and stood behind a couple. When the staff member was done with them, I stepped up to the counter and placed my item down, he looked directly at me, turned and walked away.
So I went to the middle register and the cashier who walked away from me at the third register took over the 1st register. I went back over to him and while he rang up my purchase I asked him why he did not ring my items in on the other register where I waited in line and he said "that register doesn't work." So I asked "why didn't you just tell me to come over to this register" and he said "I didn't know why you were standing there."
Poor Service. Majority of the staff there are a bunch of bleeps. Spent over 20 years as a weapons specialist in Special Forces and some wet behind the ears bleep tries to lecture me on how to return a slide on a pistol. Had similar experiences when looking for rifles and holsters. Gave up going there a while ago. Don't waste your time. Plenty of other places to shop in Colorado or online.
Stay Away! These guys are jerks.. I've been to SS about 10 times and everytime I go there they make me feel like an idiot. The guys that work behind the counter are jerks. Makes me want to ask them to put away there concealled weapon and go outside and settle it like men. If you are not an expert on guns or ammo don't ask anyone for help. I now buy everything online. I refuse to go there. They are lucky people are desperate for guns and ammo or I don't think too many people would shop there. If you are reading this and have not yet been there, stop and buy online. It's cheaper and you don't have to deal with a-holes!
Knowledgeable, patient staff.
Whenever we have gone in for CCW rigs or weapons, the gun staff are very knowledgeable and patient with us. They have not spouted politics or rhetoric, just good facts.
I wish they would get their phone system to work better though. More often than not I get a "mailbox full" message. At least they could have a message with store hours, directions, etc on it.
Good but with Faults. The first time I came to this store I was with a friend who was looking for a concealed carry holster. As I was also shopping for a pistol for myself, I decided to look at their abundant selection. The first salesperson (I didn't catch his name) that offered help to me was somewhat abrupt and acted like he didn't really want to be there. He showed me a pistol and when I handed it back to him to look at another he put it away and then walked off before I could ask to see another pistol. I was a little taken aback and ready to leave the store when another salesperson offered to help me. In contrast to the first person, this one was very helpful and attentive. The store's prices seem to be a little higher than other places but I expect that from a family owned business. Their inventory cannot be beat and I have not had any other problems with their staff since the first incident. Hopefully the rude employee was either fired or given public relations training. I did not buy the pistol that I was looking at but have since purchased ammo for another pistol of mine and the staff was extremely helpful during that transaction.
Avoid. The owner sets the stage for this store..
The first time I walked into this store, I was amazed. Assistants behind the counters were knowledgeable and helpful. I spent about an hour just gazing at guns and accessories, and really had an enjoyable time. Before I left, I bought four boxes of ammunition, and the price was fair. Their asking prices seem to be fair, considering their massive inventory. Okay. That's the good side. Great inventory, great assistants and clerks, and a very nice store. For that, they get five stars.
Now, today I went in, and accidentally interrupted a conversation. Turns out it was a conversation with Jeff (the owner?) and a guy selling a gun. Jeff asked me if I had a question, and I asked what it was. He says "A shotgun". I walked away shaking my head. He later found me, and explained that that was the last time that I would interrupt his conversation. I told him that it certainly was, and that it would never have been an issue if he had told me that they needed to be left alone (like I politely asked him what the gun was). I most certainly would respect that response and walk away. (I respected his wishes, anyway, even after his smart-alec remark). I apologized for the intrusion, but he didn't accept it. He just told me "I know one thing. That will never happen again." I agreed, looked around a little longer, noting things that I'd like to buy elsewhere, and left. I had hoped to buy some more ammo, but after that attitude, I vowed to never buy anything there again. I'm sure he gets enough business from people that put up with him, that he doesn't need my money. That's the bad: The owner getting in my face and essentially declaring that I'll never interrupt him again. For that, HE ALONE gets gets his store minus five stars.
There you have it. One star, because I can't give HIM zero. I do feel sorry for his employees, though, as I'm sure his true side shows up with them, also. I can't imagine what he'd do if I made an offer to him on one of his guns... Very scary.
Good I will admit the first time I walked in, I walked out vouching to never go back. Do not make the same mistake I did.. As a 21 year old it is easy to be discriminated against by most of the staff in stores like this one, but once you open up to most of the men behind the counter you will be pleasantly surprised with the knowledge they bring to first time owners. The staff was very knowledgeable about home defense, ammunition, or weapon in general. I was even pushed away from a used Colt M4 carbine that had issues I overlooked. Out of the five or six times I have gone and the six to seven staff members I have spoken with, I have yet to come across a bias based opinion over fact. The prices are very competitive too, I picked up both a Glock 26 for my fiance, and a Mossberg 500 and walked out under a grand. Despite the occasional macho know it all, it is a nice warm get away from bias opinions, Internet slander, and weapon myths that are tossed around online.
bangbang. I have purchased two guns from SS in the last few years. The staff was pleasant on both occasions. The inventory is fantastic and I found the prices to be very competitive. My only issue with the place is all the customers that are there to spout at the mouth about how much they think they know about firearms. I praise the staff for putting up with these idiots. My suggestion, if you are there to buy something great, if not then move out of the way and be quiet so people that are there to purchase something can. Just an idea, what do I know?
GO ELSEWARE IF YOU HAVE QUESTIONS!. I've been to SS a number of times and they're as friendly as a bag of rattle-snakes. Their knowledge of any question that I've ask is zero, as they only care about selling anything that you ask to look at. If your a small person with small hands and you ask to look at a huge semi-auto hand gun, they'll sell it to you without question. Customer service is one sided, money talks, NOTHING ELSE MATTERS TO THEM, EVER!
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