5557 Austin Bluffs Pkwy, Colorado Springs, CO | Directions 8091838.915760 -104.732886
Mon. - Fri. 6:45am - 9pm;Sat. 7:45am - 5pm;Sun. CLOSED
Worst experience ever!
We have a 4 yr. old golden retriever who is well socialized, very friendly, well behaved and always off leash. She is the best dog ever! We went to Polo Springs to board her for the weekend and she also required some shots and an exam. So we dropped her off. When we picked her up, there were several major problems and concerns! She was very dehydrated! She had a big cut on her nose. She had completely lost her voice/bark. Also, the exam report was just checkboxed. There was no exam done, even though they charged us for it! They checked "appears normal" on everything but her teeth needing to be cleaned because that means more $ for them! On the exam report, they also checked "appears normal" under Skin Condition, even though our dog has a big growth on her upper back that they couldn't have missed if they truly did an exam. When I called about these issues, they said they were muzzling my dog! There is no possible way my dog should ever have to be muzzled!!! She also was lying and giving me contradictory statements regarding the exam report and trying to cover up all the issues I brought to her attention. On the exam report, they wrote that "your dog did great during her stay with us." Oh, really!!! Then why were you muzzling her! Why dehydrated?! Why did she lose her voice?! She is not a barker at all unless she's trying to tell you something like she's thirsty, OR you're mistreating her!!! Why did she have a cut on her nose?! This place is also extremely expensive!! Also, they have terrible record keeping. I just received a postcard from them saying she is overdue for her exam. Hmmmm...I thought you just examined her!!!!
Avoid this place!!! We will NEVER go back.
Questionable Great Reviews – After reading all the reviews, the "very positive glowing reviews" appear to be written by staff/family/friends.
The glowing reviews read like a on line sales advertisement. Remember if it seems to good to be true, it probably is.
Love This Place – Great facility, great staff, great care. Enough said.
Wish my own doctor's office ran this well – I recently began going to Polo Springs Veterinary Hospital because of a negative experience I had with a vet that I'd been going to for years. The first time I called Polo Springs to inquire about their facility, doctor credentials, services, hours, etc. I found the nurse to be very friendly and informative over the phone. She suggested that I come to the hospital (unannounced) for a tour, so that's exactly what I did. I found the facility to be very impressive. Their entire surgery area could be viewed through a solid wall of windows - from the front lobby!!! The rooms were all windowed so that I could see throughout the hospital. One of the nurses took me on a tour and explained the hospital's design, the staff's credentials, the services they provide etc. etc. It was obvious that these people had nothing to hide, which made me very comfortable. I made an appointment for one of my dogs to have a check up by one of the vets and found the doctor to be very thorough and friendly. She asked me a lot of questions about my dog and explained everything she was evaluating during my dog's exam. She answered all of my questions and also discussed several things that were important for me to know in order to better care for my dog. It felt like she really wanted to take the time to get to know me and my dog. I found the staff to be professional, caring, thorough and informative. I wish my own family's doctor's office ran this well. My brother subsequently boarded his three dogs at Polo Springs and was also very impressed by the facility and the hospital's level of care. He felt like the staff really did their best to have his dogs' stay be as much like home as possible.
Treated my dog's diabetes – My 3 year old miniature schnauzer had recently been diagnosed with diabetes and needed twice daily insulin shots in order to get better. When his regular vet was having trouble getting his blood sugar under control I took him to Polo Springs vet hosp to see if they could help him. After my first appointment I discovered how much I hadn't been told about how to properly treat a dog with diabetes. During my initial appointment at Polo Springs, the vet and her two nurses spent a considerable amount of time with me, instructing me on how to give my dog his insulin shots and what I needed to do at home to make sure he was doing okay. They also took the time to answer all of my questions. The vet diagnosed him with a bladder infection which she said contributed to his blood sugar problems. Once the infection was gone and the vet made some changes in his insulin dose, my dog was like a puppy again. I really appreciated all the time they took to help my dog get better.
Felt like this hospital really cared – I brought my dog to Polo Springs when he wouldn't stop throwing up. Dr. Lehman examined him and immediately suspected that something was wrong with his pancreas. She ran some tests to confirm that was the problem and told me what needed to be done in order to help my dog get better. We followed her instructions and my dog did recover from his illness. My wife and I were very impressed by the care our dog received. We felt like the staff knew what they were doing and that they all really cared about our dog. I would recommend this hospital to other people who are in need of a good, caring vet.
Helped me in a crisis – I recently had an emergency with my cat. I had come home from work to find my cat had thrown up all over the house. My regular vet was about to close for the day so they referred me to Polo Springs. When I called Polo Springs and described what was wrong with my cat they had me come in immediately. My cat required emergency surgery that same night to remove a cat toy she'd previously eaten. Four of Polo Springs' staff members (including two vets) stayed well into the night operating on her and caring for her. I was very impressed by the level of care my cat received as well as the entire staffs' dedication to her.
Saved My Dog's Life – The staff at this veterinary hospital is amazing. I had previously taken my dog to another veterinary hospital repeatedly because he was terribly sick. When he wasn't improving, a good friend of mine referred me to Polo Springs because of the excellent care they had always given her cats. It wasn't until I got a second opinion from Dr. Lehman that I found out exactly what was wrong with my dog. After taking some xrays and running some lab work, Dr. Lehman and the other staff members spent a considerable amount of time explaining my dog's condition and what treatment was necessary. Fortunately, my dog is doing so much better because of Polo Springs' care. The doctors and staff have checked up on my dog several times since my initial visit, in addition to helping me over the phone whenever I have any questions. I HIGHLY recommend this veterinary hospital because of their compassion, experience and professionalism. They took the time to figure out what needed to be done in order for my dog to survive, and they did so in a concerned and caring manner. I would never go anywhere else.
Very Bad and Sad Experience – I would give Polo Springs 0 stars if I could. We had been going there for a few years taking our two dogs and did not have too bad of an experience. It was a two year or so period since we had been there when we had to take our 10 year old Great Pyrenees in because she could no longer stand up after we groomed her that morning.
They wanted to run a series of expensive tests of which we could not afford at the time. They were not sympathetic or caring and did not give us a whole lot of options except to spend hundreds of dollars.
We took her back home and did not know what to do. We were very short on money during this time period and did not know where else to go to get her looked at. We talked to a relative that raised Pyrenees and suggested she probably would not be able to function or stand on her own due to her age and life span and the best thing may be to put her down.
We made the mistake of going back to Polo Springs to have this done. The front office and assistants did not seem very understanding and were more concerned about payment. Even with our previous relationship and years of going to Polo Springs, they couldn't even offer any condolences and we never received a card or acknowledgement in the mail for our loss.
For their fancy facility and prices, they sure are cold hearted. For the last several years, we have been taking our pets to a wonderful veterinary hospital that is compassionate and offered so much when we had to put another pet down.
The Best Veterinary Hospital – I wouldn't take my cat anywhere but Polo Springs. They listen to my concerns, give me several options and let me take my time in deciding what to do. All costs are up front and they never do anything I don't want them to do. My cat loves the place and I love all the people.
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