Liberty Toyota

09/08/09

Don't go there - a disservice to Toyota

by iBemad

I bought a used car from these guys who promised to have a new timing belt and water pump installed as part of the purchase. When I happened to stop at another dealership because of noise, they said the intended work had never been done. When I confronted the salesman, he said to bring it in on a certain day. On that day, I took off from work and the sale guy never bothered to call me back. In fact, it took 2 hrs to get a sales mgr who then never got back to me. Toyota makes a great product. I have owned lots of these cars. But this dealership is one of the worst experiences I have ever had. I would strongly recommend going elsewhere.

• Pros: none
• Cons: Didn't do promised work

07/04/09

Stay away- a bunch of crooks

by dwestra

It is always funny how when you are looking to buy something these sales teams are just so wonderful and eager to get your buisness. However, in the case of Liberty Toyota, the sales person lied about the towing capabilites of a Rav4 just to get the deal. We put down a large deposit and found out the next day after looking at the spec of the SUV it can't tow the smallest of campers despite the sales guys say it will tow just about any camper.

We canceled the very next day and now they are refusing to return the deposit (multiple thousands) and went from kind and freindly to stiff and apathetic. It really is a horrible situation and one that we cannot beleive we are in. Personally I can understand maybe a couple hundred dollars of wasted administrative, but they are keeping the several thousand dollar deposit which is in my mind close to theft as one can get. They just don't care and cannot justify why they are keeping the deposit.

I WOULD NEVER GIVE THEM MY BUSINESS AGAIN, WILL NEVER BUY A TOYOTA and WOULD NEVER RECOMMEND THEM TO ANYONE. At 40+ years old this is one of the worst buisness engagements I have ever witnessed in my life- they are just plain, lying aggressive sales people. If you want a Toyota I would encourage your to purchase elsewhere

• Pros: None
• Cons: Provide misleading information to get a deal