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A New Image Laser & Skin Care

5145 N Academy Blvd Ste 110, Colorado Springs, CO | Map it  

80918 38.893701 -104.751401

(719) 592-1576 | View Website

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Neighborhoods:
Powers
Categories:
Beauty Salons, Skin Care, Beauty, Beauty Supply Stores, Tattoos, Piercing, Medical Laser Manufacturers, Health Care Equipment, Hair Removal

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Piercing Services:
Ear Piercing
Hair Removal Services:
Electrolysis
Skin Care Services:
Laser Skin Treatments

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Reviews for A New Image Laser & Skin Care

goct1s

Member since Apr, 2012 View Profile
1Review
0Photos
Joined 29 days ago
5.0
April 25, 2012

Best money I ever spent. My husband got worried when I told him how much it would cost to laser my leg hair. I have medium-fair skin and really tough, black hair on my legs. I could shave twice a day in the summer. Cindy was realistic -- you need dark hair and lighter skin for it to work best and it would likely work in 6 treatments (It took 6 plus a touchup later). Also, it was pretty painful, but that's how I knew the treatment was working. I'm not bald on my legs, but the little hairs are so light and fine that the only way you'd notice is if you were looking at them at the right angle in the sun.

Less than a year later, I don't have to shave and my husband and I both agree it's the best chunk of money I've ever spent. Now I can pull on a pair of shorts and go at a moment's notice. Why did I wait so long?

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lin14mj

Member since Apr, 2012 View Profile
1Review
0Photos
Joined 1 month ago
5.0
April 24, 2012

Best Laser Hair Removal!. I bought a groupon for my underarms and went back for my legs. I love Cindy and her staff. I work alot and they are always accommodating. Plus I hardly had to shave at all after my 2nd treatment! They are the least expensive place in town (do your research). Would recommend anyone to A New Image!

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jv1125

Member since Mar, 2012 View Profile
1Review
0Photos
Joined 2 months ago
1.0
March 18, 2012

Agree with previous reviews about bad customer service. I agree with the previous posters about Cindy and her staff always complaining about their business and about other professionals in the city. It is totally unprofessional to speak ill about others in your profession to your clients as you giving them their treatment. They did groupon and made it very clear they only did it so they could tack on more charges, etc. when you are done with your services. I had laser hair removal and had over the amount that is normally needed and I still have hair! I'm thinking that the machines are turned down so they don't remove all the hair so you will come back and pay for the extra services.

My appointments were cancelled or moved numerous times because Cindy could't make it in the office. This after making the appointments weeks in advance.

If you do groupon, that's great but you need to have the right attitude about it and customers don't want to hear complaints about money, customers, other doctors, etc.

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Taf

Member since Feb, 2012 View Profile
1Review
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Taf
Joined 2 months ago
1.0
February 29, 2012

Her "professional" husband bashes her clients. I was taking my child to Academy Allergies to see her husband. I guess they share office space. All he did was complain about how bad the customers were from Groupon and how cheap they were. The moms who showed up to appointments with kids were also talked badly about. Guess they were eating too much candy and being loud. None the less, gossip about customers should not be passed on to other customers!

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Raquel231

Member since Dec, 2011 View Profile
1Review
0Photos
Joined 4 months ago
1.0
December 30, 2011

Horrific customer service. I am baffled by the good reviews here. At my first appointment for hair removal, I thought the owner was just having a bad day. She complained the entire time about money, customers and not getting tips but she seemed thorough, so I ignored the attitude. Unfortunately it went downhill from there. At each subsequent appointment Cindy grew more unpleasant and stingy. At each visit she reduces the amount of hair she zaps and focuses on different areas each time. I can only assume she thinks if she is sneaky enough there will be enough hair left at the end of six sessions that she can collect more money for additional treatments. Cindy also convinced me to pay extra for an area every other laser clinic said would not work because the hair is too light. She said she had the best laser in town and it would work. Guess what? It didn’t work. More time and money down the drain for nothing. Also, it is not unusual to wait 30 minutes to get in so don't schedule an appointment on a day that you have a tight schedule.

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