Jared Galleria Of Jewelry

05/16/08

Another Bad Experience

by robthegoonie

Another bad experience: My wife and I decided to buy our wedding set at Jared's, I guess we all make poor decisions from time to time. We are on a limited budget and thought Jared would be a place that understands that we are just starting out and are looking for a place to purchase jewelry for the rest of our lives together; boy, was I worng. I purhcased the engagement ring first--It took them almost 4 weeks to size the ring--that pushed back my engagement plans. We then went back to order my wedding band...after 2 weeks waiting we went back and discovered that the store manager didn't even place the order! It took almost 6 weeks to get it and we didn't even get, at the very least, an apology. They were speaking to us almost condensending like it was our fault for not spending more money. As a fair warning to anybody that is thinking about buying jewelry--think twice, unless you like poor customer service.

07/22/06

Worst experience of my life - ruined all three rings and miserable customer service

by jenniferincolorado

If we could only turn back the hands of time, my husband and I would never have walked into Jared. We were measured in the store and ordered our wedding bands, but apparently Joy disregarded the measurements and ordered both rings in "stock size". My husband had to make three extra trips back and forth to the store to get his ring stretched. No compensation, no apology, and the store acted as if they were doing us a favor by sizing the ring they had ordered incorrectly. Meanwhile, I had also taken my engagement ring in to be resized, and the jeweler broke the platnum ring in half while cutting it off. I understand that accidents happen, but then when they promised to fix it, it came back looking nothing like my engagement ring. Three tries, three trips, and quite a few tears later it's decent, but I miss my old ring. Jared, fyi, also only engraves in ALL CAPS, which looked ridiculous on my dainty band. But here is the real problem, and I why after visiting Jared both with a rational list of complaints on two occassions, and then in tears on two additional occasions, spending hours on the phone with customer service, and getting no satisfaction whatsover, I am writing this review to encourage you to STAY AWAY so that you are spared the frustration that I've experienced. Wedding bands carry a lot of emotion - they are a symbol of commitment, one that will hopefully be worn for the rest of my life. I must have visited 100 jewelry stores in the quest for the perfect wedding band, and again I wish that I turn back the clock because what I got was a slopily made piece of junk - oh, and in the wrong size, too. The ring I ordered had ten evenly spaced small diamonds around a thin band. It had a sizing bar and curved edges. The ring my finace picked up, however, had 11 unevenly spaced diamonds (it's quite comical to look at, really). It had sharp edges and no sizing bar. Do you know what the store gave us as compensation? A $10 Jared gift card.

• Pros: You might get lucky and have no problems, but we were 0 for 3.
• Cons: Terrible quality of wedding band. We complained over and over and over again and all we got was more frustration.