Colorado Window & Door Co

08/07/09

Love My Windows and the Excellent Customer Care

by NLMoore

Anyone can write a review (or several reviews). My advice is to talk with Eric and Elke. Tell them your concerns. They will and do respond in a professional manner to take care of their customers.

In 2005, Colorado Window and Door replaced the windows and patio door in my home, including a 10'x6' single pane picture window that they converted to a strikingly beautiful 5-light bow window with two vertical crank-out casements. They created a solution that gave me ventilation in the summer and warmth in the winter all wrapped up in a design that enhances the beauty of my home.

Recently, an issue developed with the casements in this very large window. After having a factory rep evaluate the window, CD&W sent out a crew who developed a solution that not only corrected and supported the window but also kept the aesthetic beauty of the window and my home intact.

• Pros: Locally owned by people who care

06/16/09

Terrible Customer Service

by anonymouse1

I called to get an ESTIMATE for my property and was told they didnt have time. I guess if they are too busy to give an estimate, then they are to busy to stay in business. I wouldnt even bother with them.

• Pros: None
• Cons: Person answering phone

06/10/09

Pretty bad customer service

by andreayates223

I hate to jump on the "bad business" bandwagon here, but I just have to. I am so upset I am crying right now. I called to check on my order/installation, because they said it would be 3-4 weeks. It has been 5, so I was calling. I was yelled at. A lot. Cursing. How is that a way to treat customers. I wanted a local company and I thought it would be okay. Its not. Now, I am trying to get my money back and that just made it worse. It was almost treatening how scary the phone call was. I hope this never happens to anyone else.

I hope this company works on their customer service problems. Wow.

• Pros: local, but not much else
• Cons: hard to get help