TruGreen

07/06/09

Not easy to deal with

by mtayefeh

I have used Tru Green in Colorado Springs 2-3 times a year for the past 3-4 years. Asking for a simple weedn’ feed is not as easy as it should be. After calling and asking for someone to come out and service your lawn be prepared for someone (sales man) to call back and confirm the appointment with you. After listening to the salesperson try to up-sell you on additional services you will receive yet another phone call to confirm the appointment. I’ve tried to ask them if I can just have my lawn serviced by calling and talking to one person but that’s not possible according to Tru Green. After all, they would be missing additional up-sell revenue if they streamlined the process and made it easy for the customer. The last time they came out I specifically asked them to come out the following week and instead they sprayed my lawn the next day. The prompt service would have been appreciated had I not just mowed my lawn, cutting all the broad leaf weeds down (the weedkiller targets weeds and not grass by being absorbed through the leaf). As expected, the weeds did not die and of course, it was not as easy as simply asking them to come out and re-spray. I had to run a gauntlet of managers and decided the whole Tru Green experience was not worth the time and effort.

• Pros: Only game in town as far as I can tell
• Cons: Very convoluted and drawn out to ask for routine service